Sales & Customer Service Agent

Job typeFull Time
Location
  • Dubai
Requirement:
The Sales and Customer Service professional needs to offer exceptional service to customers on the telephone in a fast-paced and diverse work environment. Successful in solving customer grievances with solid communication and instructional skills.
Description:

Responsibilities:

  • Obtains client information though leads passed by dubizzle and marketing team
  • Making outbound calls to all the list of leads received on a day to day basis
  • Answer incoming/ inbound calls from customers and answer prospect client’s inquiries and questions
  • Booking appointments for car sellers, schedule on the calendar and send sms for appointment confirmation
  • Ability to evaluate a particular lead if it is a potential car seller, make sure to understand the procedure before booking them in for inspection
  • Has good knowledge in the business goals and structure; and knows the basic process and requirements
  • Maintain an accurate daily report of all activities and call log
  • Follows correct procedure regarding Data Protection and client confidentiality

    Desired Skills:

    • Excellent customer service skills
    • Excellent communication skills both verbal & written
    • Able to work independently and as part of a team
    • Computer Skills