Retention Agent (Telesales & Customer Service)

Job typeFull Time
Experience3 years
An Arabic speaker that is customer focused, energetic, and online savvy digital sales agent with over 3 years of experience in selling company products and services online and through telephone calls. The candidate needs to possess the ability to follow-up with customers and convince them with company offerings via a well-prepared pitch and offering tailor made to their requirement. The ideal candidate will need to deploy the right customer centric tactics in order to truly improve customer perception, identify areas of opportunity for improvement within the existing process, and build up a more efficient way of handling customers.

Key Responsibilities:

• Handle and manage over 60 customer follow-ups per day, and achieve a conversion ratio of at least 10% successfully and consistently.
• Record all updated customer data, feedback, and offerings within the company’s CRM system.
• Achieve company’s assigned sales targets, conversion metrics, and profitability goals.
• Work closely with various departments necessary to complete the customer transaction including sales, purchasing, finance, and quality inspection.

Qualifications & Skills:

* Bachelor’s Degree with demonstrated experience in telesales, online business, and digital leads handling.
* Speaks Arabic fluently.
* Minimum 3 years’ work experience in an automotive, insurance, and/or banking organization in the UAE, with deep understanding of the UAE consumer habits and nuances.
* Analytical, data driven outlook with strong negotiation skills.
* Focus on driving commercial results with measurable KPIs.
* Operational, fast to assess situation, recommend and act.
* Team player.
* Excellent Interpersonal Skills, able to build strong teams, relationship building. 
* Can join immediately, if possible.