Retention Agent (Telesales & Customer Service)
• Handle and manage over 60 customer follow-ups per day, and achieve a conversion ratio of at least 10% successfully and consistently.
• Record all updated customer data, feedback, and offerings within the company’s CRM system.
• Achieve company’s assigned sales targets, conversion metrics, and profitability goals.
• Work closely with various departments necessary to complete the customer transaction including sales, purchasing, finance, and quality inspection.
Qualifications & Skills:
* Bachelor’s Degree with demonstrated experience in telesales, online business, and digital leads handling.
* Speaks Arabic fluently.
* Minimum 3 years’ work experience in an automotive, insurance, and/or banking organization in the UAE, with deep understanding of the UAE consumer habits and nuances.
* Analytical, data driven outlook with strong negotiation skills.
* Focus on driving commercial results with measurable KPIs.
* Operational, fast to assess situation, recommend and act.
* Team player.
* Excellent Interpersonal Skills, able to build strong teams, relationship building.
* Can join immediately, if possible.