Call Centre Agent (Arabic Speaker)

Job typeFull Time
Experience2-3 years
Location
  • Dubai
Requirement:
We are looking for a problem-solving results-driven individual to join our dynamic sales centre team. The ideal candidate would have excellent customer service and management skills, and would be a natural conversationalist.
Description:

Responsibilities:

  • Obtains client information though leads passed by dubizzle and marketing team
  • Making outbound calls to all the list of leads received on a day to day basis
  • Answer incoming/ inbound calls from customers and answer prospect client’s inquiries and questions
  • Booking appointments for car sellers, schedule on the calendar and send sms for appointment confirmation
  • Handle complaints, rectify problems to the concerned person and provide complete information
  • Ability to evaluate a particular lead if it is a potential car seller, make sure to understand the procedure before booking them in for inspection
  • Has good knowledge in the business goals and structure; and knows the basic process and requirements
  • Maintain an accurate daily report of all activities and call log
  • Follows correct procedure regarding Data protection and client confidentiality

Job Duties:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Desired Skills:

  • Excellent customer service skills
  • Excellent communication skills
  • Fluency in spoken Arabic as required by Department but all candidates must have conversational-level English & Arabic and strong written English skills
  • Strong oral and written communication skills
  • Strong organizational and time management skills
  • Able to work independently and as part of a team
  • Phone, typing, computer and Internet skills
  • Strong analytical skills
  • Ability to adapt to a changing and dynamic environment